Basingstoke - Crown Heights Medical Centre

How to find our Basingstoke physiotherapy clinic

Directions from M3, Basingstoke RG24 7HB:- From junction 6 M3, exit towards Basingstoke/Alton/A339. Continue on A339. Take Churchill Way E/A3010 to Alencon Link in Basingstoke. At the roundabout, take the second exit onto A339. Use the left two lanes to take the A3010 exit towards Town Centre. Continue onto Churchill Way E/A3010. At Eastrop Roundabout, take the fourth exit onto Alencon Link and the clinic will be 150 yards on your left.

Directions from 5 Aldermaston Rd Roundabout, Basingstoke RG24:- Take Sherborne Rd and Churchill Way E/A3010 to Alencon Link. Head south-east towards Oakridge Road. Exit the roundabout onto Oakridge Rd. Turn right onto Sherborne Rd. At the roundabout, take the first exit. Continue onto Chapel Hill. At the roundabout, take the first exit onto Alencon Link. At the roundabout, take the first exit onto Churchill Way E/A3010. At Eastrop Roundabout, take the first exit onto Alencon Link and the clinic will be 150 yards on your left.

Our clinic is located within Dickson House Medical Centre in the Crown Heights buildings which are situated on Alencon Link. If you are walking from Festival Place you can use the footbridge to Crown Heights where you will find 2 Dickson House immediately on your left as you enter centre of the Crown Heights circle. It is opposite the gym.


There is very limited parking at the centre which as on a first-serve basis. You can park for 60 minutes. Alternative parking is available behind the railway station, or on level B1 of Festival Place Shopping Centre car park. At the far end of level B1 there is a footbridge that will bring you straight into Crown Heights. If you are approaching from this footbridge, you will find the entrance to Dickson House Medical Centre on your left hand side.

Other transport options

Buses stop near the clinic and Basingstoke railway station is 0.4 miles from the clinic.


Disabled parking is available in front of the underground entrance (please note parking is limited). There is disabled access into the building and a lift to take you to the first floor.

What to do on arrival

Please report to GP reception on the first floor before your appointment. The receptionist will advise you where to wait for your appointment.

Useful contact information

Please call us directly on 0330 678 0851 if you need to speak to us about your appointment.

2 Dickson House, Crown Heights, Alencon Link, Basingstoke, RG21 7AN
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Inside London £45+
  • Appointment length - 30 minutes
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What is physiotherapy?
Physiotherapy is a recognised medical profession that can help you to elevate your health by restoring movement and function to the body if you are affected by injury, illness, disability or pain. 
Learn more about physiotherapy and how it can help you. 

What qualifications do your physiotherapists have?
Ascenti physiotherapists are recognised medical professionals who have completed a degree and hold a valid certificate with the Chartered Society of Physiotherapy (CSP). 

Is physiotherapy safe?
We uphold the highest standards of safety and take our responsibilities as a healthcare provider seriously, which is why we are a trusted partner to more than 40 NHS organisations and 200 private businesses. Learn more about quality and safety at Ascenti. 


How can I give feedback about my experience with Ascenti?
Please share your feedback with us using our compliments and complaints page. 

Preparing for your appointment

What should I wear? 
With your consent, you may be asked to remove or move clothing so that they can easily access and treat the area concerned. For this reason, it is better to wear loose and comfortable clothing that can be easily taken off or moved. 

For example, if you are attending for a problem with your legs, you may wish to bring a pair of shorts. For assessment of your neck or arms, a strappy or sleeveless top may be useful.

If for religious or personal reasons you are not happy to undress, please inform your physiotherapist who will be able to adapt the treatment if necessary.

Can I bring my children with me to my appointment?
Yes, you can bring children and minors to the appointment with you. They will have to join you in the treatment room. 

Do I need to bring any form of ID?
No. You do not need to bring any ID to your appointment. 

Treatment - what to expect

What will happen at my initial assessment?
Your physiotherapist will ask you to tell them as much as you can about the issues that you are experiencing. 

They will need to assess you and look at the area of your body causing you problems, so you should be prepared to remove some clothing if necessary.

Your physiotherapist will explain what your issue or injury is likely to be and the ways that we can help to treat the problem. 

There may be some time for treatment at the end of the session, but this will depend on your condition. 

What will happen at my follow up appointments?
Your physiotherapist will only have time to focus on one or two issues at each of your follow up appointments, so you should talk to them about what is a priority for you. 

At the start of every appointment your physiotherapist will ask if there have been any changes since your last visit. 

Most of your appointment will be spent treating you – learn more about treatment with us. 

Depending on your personalised treatment plan, this may mean your physiotherapist using techniques such as soft tissue massage or helping you to build strength through exercise therapy.

How long do appointments last?
If you are pay as you go or private customer your initial assessment will last around 30 minutes and follow up treatment sessions will also last around 30 minutes each.

How will I feel after the treatment session?
Your treatment with us is likely to include manual therapies, such as soft-tissue massage and joint mobilisation

Many people report feeling an immediate sense of relief during and after these treatments, but it is also common to experience some discomfort, such as:

•    Pain or tenderness around the area
•    The feeling of heat or warmth   
•    Irritation or redness

Initial discomfort like this is completely normal and you should feel better after three days. 

Your physiotherapist will give you advice about how to manage post therapeutic effects, which may include avoiding any strenuous activity and applying ice to the area. 

How long should I wait between appointments?
Your physiotherapist will be able to advise 

Change an Appointment

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