Dan joined the business in 2014 and takes responsibility for our customer support functions, overseeing the Triage, Customer Service, Booking, Administration, Management Information and Capacity teams.

Having previously worked in a variety of management positions within contact centre environments, he brings an expansive technical knowledge and a deep understanding of workflow systems. 

Dan has played a leading role in the development of our administrative services and the operational design of our systems, greatly enhancing our overall service

Job position
Associate Director, Customer Support Services