Yorkshire Ambulance Service: Employee physiotherapy service

Yorkshire Ambulance Service logo

Ascenti is the leading independent provider of physiotherapy and associated services in the UK. We are delighted to offer local physiotherapy to employees of Yorkshire Ambulance Service (YAS) as part of our Occupational Health Physiotherapy Service. 

The service

We strive to always offer care that is tailored to your individual needs, providing treatment and self-management advice that will enable you to remain healthy at work. 

As part of Ascenti’s physiotherapy service, we are operating a telephone advice line. This service will be available 8.30am – 5.30pm, Monday to Friday, giving you the opportunity to speak with a clinician over the phone to discuss your physiotherapy needs. 

Advice will then be given on the best course of action to help manage your symptoms and enable a swift recovery. 

If a face-to-face assessment or any on-going treatment is required, you will be offered an appointment at one of our local clinics in Yorkshire.  Here you can expect a full assessment, looking into the history of your present complaint and any other relevant medical history. This will enable us to provide you with an effective treatment plan and self-management strategies.

If subsequent treatment sessions are required we will focus on more specific exercises and use manual therapy techniques where needed to help return you to full health. 

We also offer ergonomic assessments, looking at the setup of an individual workspace in a multitude of working environments. 

Service contact details

Telephone advice line: If you would like advice and guidance on your injury or condition please call our physiotherapy advice line on 01329 245247.

Self-referrals: If you would like to self-refer for face-to-face physiotherapy, please call 01329 448815. Please note that you are not able to re-refer for the same injury within a six month period. 

Management referrals

Managers can refer a staff member for physiotherapy or an ergonomic assessment by completing the relevant form below:

Physiotherapy referral form

Ergonomic assessment referral form

Our clinic locations

Clinic locations in Yorkshire

Ascenti will provide clinics within 30 mins or your work location or your home address, specific clinics availability will be discussed as part of your initial consultation booking.

Your questions answered

What services are on offer?

  • Physiotherapy telephone advice line
  • Face-to-face physiotherapy
  • Ergonomic assessments

Data transfer

With your permission, Ascenti may request further information from Occupational Health. This is highly unlikely as we will complete a full assessment of your condition. 

How can I access the service?

  • Physiotherapy advice line: Please call 01329 245247 to discuss your concern with a physiotherapist and get advice and guidance about your injury or condition.
  • Face-to-face physiotherapy: Please call 01329 448815 to self-refer for face-to-face physiotherapy.
  • Ergonomic assessments: Please discuss your requirements with your line manager.

What is physiotherapy?

Physiotherapy is a recognised medical profession that can help you to elevate your health by restoring movement and function to the body if you are affected by injury, illness, disability or pain.

Is physiotherapy safe?

We uphold the highest standards of safety and take our responsibilities as a healthcare provider seriously, which is why we are a trusted partner to more than 20 CCGs nationwide.

What qualifications do your physiotherapists have?

Ascenti physiotherapists are recognised medical professionals who have completed a degree. Every physiotherapist is registered with the Health and Care Professions Council (HCPC) and the Chartered Society of Physiotherapy (CSP)

What do I need to tell the physiotherapist?

You will get more from your treatment with us if you are able to think about your issue and what you want to get out of your physiotherapy session beforehand. 

If you have had a problem for a long time, it can be easy to forget when things started and how the pain may have changed over time. Below are some questions that you are likely to be asked by your physiotherapist:

  • What do you want to get out of the treatment session?
  • Where are you experiencing any pain?
  • When did the problem first start?
  • Is there anything that could have triggered it?
  • When is the problem at its best and at its worst?

What should I wear? 

With your consent, you may be asked to remove or move clothing so that they can easily access and treat the area concerned. For this reason, it is better to wear loose and comfortable clothing that can be easily taken off or moved. 

For example, if you are attending for a problem with your legs, you may wish to bring a pair of shorts. For assessment of your neck or arms, a strappy or sleeveless top may be useful.

If for religious or personal reasons you are not happy to undress, please inform your physiotherapist who will be able to adapt the treatment if necessary.

What will happen at my first appointment?

Your physiotherapist will ask you to tell them as much as you can about your issue. They will need to assess you and look at the area of your body causing your problems, so you should be prepared to remove some clothing in necessary.

Your physiotherapist will explain what your issue or injury is likely to be and the ways that we can help to treat the problem. There may be some time for treatment at the end of the session, but this will depend on your condition. 

Your appointments are 30 minutes each, so your physio will only have time to give their full attention to one of two areas at each follow-up appointment. If you have more than one issue, make sure that you talk to them about your priorities. 

In rare cases we may find that we are unable to treat people and that they need to be referred to a specialist. For example, if you have a broken bone or need surgery. 

What will happen at my follow up appointments?

At the start of every appointment, your physiotherapist will ask if there have been any changes since your last visit. 

Most of your appointment will be spent treating you - learn more about treatment with us

Depending on your personalised treatment plan, this may mean your physiotherapist using techniques such as soft tissue massage or helping you to build strength through exercise therapy.

How long do appointments last?

Your appointments will last 30 minutes. 

Do I need to bring any form of ID?

No. You do not need to bring any ID to your appointment.

How will I feel after the treatment session?

The type of treatment you receive will vary depending on your own personal circumstances, injury or condition. Learn more about treatment with us

If your treatment includes manual therapy techniques your physiotherapist will provide you with advice about managing any post-therapeutic effects, which may include avoiding any strenuous activity and applying ice to the area. 

You will also be given exercises and guidance to follow at home. 

How do I change or cancel my appointment?

If you need to check, cancel or re-schedule an appointment please call us on 0330 678 0851. 

What is your cancellation policy?

If you want to cancel your appointment, you must let us know 24 hours before your appointment is due to take place. Unfortunately, we may have to charge you if you fail to cancel in time. 

How can I give feedback?

Please share your feedback with us using our compliments and complaints page.

How is my patient information being stored?

You will never have to worry that your personal data is being stored inappropriately, managed badly or shared with anyone that it shouldn’t be.  

We take data security and patient privacy seriously. All of our employees receive regular training and we invest in high-tech (ISO accredited) IT systems, which means that we are able to maintain the highest standards of data security.