What services are on offer?
- Physiotherapy telephone advice line
- Face-to-face physiotherapy
- Ergonomic assessments
With your permission, Ascenti may request further information from Occupational Health. This is highly unlikely as we will complete a full assessment of your condition.
How can I access the service?
- Physiotherapy advice line: Please call 01329 245247 to discuss your concern with a physiotherapist and get advice and guidance about your injury or condition.
- Face-to-face physiotherapy: Please call 01329 448815 to self-refer for face-to-face physiotherapy.
- Ergonomic assessments: Please discuss your requirements with your line manager.
What is physiotherapy?
Physiotherapy is a recognised medical profession that can help you to elevate your health by restoring movement and function to the body if you are affected by injury, illness, disability or pain.
Is physiotherapy safe?
We uphold the highest standards of safety and take our responsibilities as a healthcare provider seriously, which is why we are a trusted partner to more than 20 CCGs nationwide.
What qualifications do your physiotherapists have?
What do I need to tell the physiotherapist?
You will get more from your treatment with us if you are able to think about your issue and what you want to get out of your physiotherapy session beforehand.
If you have had a problem for a long time, it can be easy to forget when things started and how the pain may have changed over time. Below are some questions that you are likely to be asked by your physiotherapist:
- What do you want to get out of the treatment session?
- Where are you experiencing any pain?
- When did the problem first start?
- Is there anything that could have triggered it?
- When is the problem at its best and at its worst?
What should I wear?
With your consent, you may be asked to remove or move clothing so that they can easily access and treat the area concerned. For this reason, it is better to wear loose and comfortable clothing that can be easily taken off or moved.
For example, if you are attending for a problem with your legs, you may wish to bring a pair of shorts. For assessment of your neck or arms, a strappy or sleeveless top may be useful.
If for religious or personal reasons you are not happy to undress, please inform your physiotherapist who will be able to adapt the treatment if necessary.
What will happen at my first appointment?
Your physiotherapist will ask you to tell them as much as you can about your issue. They will need to assess you and look at the area of your body causing your problems, so you should be prepared to remove some clothing in necessary.
Your physiotherapist will explain what your issue or injury is likely to be and the ways that we can help to treat the problem. There may be some time for treatment at the end of the session, but this will depend on your condition.
Your appointments are 30 minutes each, so your physio will only have time to give their full attention to one of two areas at each follow-up appointment. If you have more than one issue, make sure that you talk to them about your priorities.
In rare cases we may find that we are unable to treat people and that they need to be referred to a specialist. For example, if you have a broken bone or need surgery.
What will happen at my follow up appointments?
At the start of every appointment, your physiotherapist will ask if there have been any changes since your last visit.
Most of your appointment will be spent treating you - learn more about treatment with us.
Depending on your personalised treatment plan, this may mean your physiotherapist using techniques such as soft tissue massage or helping you to build strength through exercise therapy.
How long do appointments last?
Your appointments will last 30 minutes.
Do I need to bring any form of ID?
No. You do not need to bring any ID to your appointment.
How will I feel after the treatment session?
The type of treatment you receive will vary depending on your own personal circumstances, injury or condition. Learn more about treatment with us.
If your treatment includes manual therapy techniques your physiotherapist will provide you with advice about managing any post-therapeutic effects, which may include avoiding any strenuous activity and applying ice to the area.
You will also be given exercises and guidance to follow at home.
How do I change or cancel my appointment?
If you need to check, cancel or re-schedule an appointment please call us on 0330 678 0851.
What is your cancellation policy?
If you want to cancel your appointment, you must let us know 24 hours before your appointment is due to take place. Unfortunately, we may have to charge you if you fail to cancel in time.
How can I give feedback?
How is my patient information being stored?
You will never have to worry that your personal data is being stored inappropriately, managed badly or shared with anyone that it shouldn’t be.
We take data security and patient privacy seriously. All of our employees receive regular training and we invest in high-tech (ISO accredited) IT systems, which means that we are able to maintain the highest standards of data security.