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Surrey Heath Community Physiotherapy

Ascenti, (previously known as The Integrated Care Clinics) has been the local NHS provider of Community Physiotherapy since July 2017. We strive to always offer care that is tailored to your individual needs, giving advice to help you manage your symptoms at home.

We are here to empower you to take control of your recovery and wellness so that you can be a key decision maker throughout your recovery journey with us.

This site is designed to offer you advice about physiotherapy, exercises* and self-care, including general information on our clinic locations and much more.

*Exercises should be undertaken as part of your agreed treatment plan, please do not put yourself at risk.

Managing conditions

Exercises

Injury care guide

Refer to our injury care guide for advice on the basic management of your injury or condition. 

Our clinics

Basepoint Business Centre

Basepoint Business Centre

377-399 London Road

Camberley

GU15 3HL

Disability Initiative Resource Centre

Disability Initiative Resource

Knoll Road

Camberley

GU15 3HL

Frimley Green Medical Centre

Frimley Green Medical Centre (Bartlett Group Practice)

1 Beech Road

Frimley Green

Camberley

GU16 6QQ

The Integral Life Centre

The Integral Life Centre

44 Hight Street

Bagshot

GU19 5AZ

 

Frequently asked questions (surrey heath)

What is physiotherapy?

Physiotherapy is a recognised medical profession that can help you to elevate your health by restoring movement and function to the body if you are affected by injury, illness, disability or pain.

Is physiotherapy safe?

We uphold the highest standards of safety and take our responsibilities as a healthcare provider seriously, which is why we are a trusted partner to more than 20 CCGs nationwide.

What qualifications do your physiotherapists have?

Ascenti physiotherapists are recognised medical professionals who have completed a degree. Every physiotherapist is registered with the Health and Care Professions Council (HCPC) and the Chartered Society of Physiotherapy (CSP)

What do I need to tell the physiotherapist?

You will get more from your treatment with us if you are able to think about your issue and what you want to get out of your physiotherapy session beforehand. 

If you have had a problem for a long time, it can be easy to forget when things started and how the pain may have changed over time. Below are some questions that you are likely to be asked by your physiotherapist:

  • What do you want to get out of the treatment session?
  • Where are you experiencing any pain?
  • When did the problem first start?
  • Is there anything that could have triggered it?
  • When is the problem at its best and at its worst?

What should I wear? 

With your consent, you may be asked to remove or move clothing so that they can easily access and treat the area concerned. For this reason, it is better to wear loose and comfortable clothing that can be easily taken off or moved. 

For example, if you are attending for a problem with your legs, you may wish to bring a pair of shorts. For assessment of your neck or arms, a strappy or sleeveless top may be useful.

If for religious or personal reasons you are not happy to undress, please inform your physiotherapist who will be able to adapt the treatment if necessary.

What happens at an initial assessment?

Your physiotherapist will ask you to tell them as much as you can about your issue. They will need to assess you and look at the area of your body causing your problems, so you should be prepared to remove some clothing if necessary.

Your physiotherapist will explain what your issue or injury is likely to be and the ways that we can help to treat the problem. There may be some time for treatment at the end of the session, but this will depend on your condition. 

Initial assessments are 30 minutes long. If you have more than one issue, make sure that you talk to them about your priorities. 

In rare cases, we may find that we are unable to treat people and that they need to be referred to a specialist. For example, if you have a broken bone or need surgery. More complex cases may sometimes require a second opinion. 

What will happen at my follow up appointments?

At the start of every appointment, your physiotherapist will ask if there have been any changes since your last visit. 

Most of your appointment will be spent treating you.

Depending on your personalised treatment plan, this may mean your physiotherapist using techniques such as soft tissue massage or helping you to build strength through exercise therapy.

How long will my appointment last?

Follow up appointments are 30 minutes long. 

Do I need to bring any form of ID?

No. You do not need to bring any ID to your appointment.

How will I feel after the treatment session?

The type of treatment you receive will vary depending on your own personal circumstances, injury or condition.

If your treatment includes manual therapy techniques your physiotherapist will provide you with advice about managing any post-therapeutic effects, which may include avoiding any strenuous activity and applying ice to the area. 

You will also be given exercises and guidance to follow at home. 

How do I change or cancel my appointment?

If you need to check, cancel or re-schedule an appointment please call us on 0330 678 0851. 

Do you have a cancellation policy?

If you want to cancel your appointment, you must let us know 24 hours before your appointment is due to take place. 

If you do not give 24 hours notice on more than one occasion we may have to close your file and refer you back to your GP. 

How can I give feedback?

Please share your feedback with us using our compliments and complaints page.

How is my patient information being stored?

You will never have to worry that your personal data is being stored inappropriately, managed badly or shared with anyone that it shouldn’t be.  

We take data security and patient privacy seriously. All of our employees receive regular training and we invest in high-tech (ISO accredited) IT systems, which means that we are able to maintain the highest standards of data security.

Can I bring my children with me to my appointment?

Yes, you can bring children and minors to the appointment with you. They will have to join you in the treatment room. 

What are the options if physiotherapy isn't working?

The Advanced MSK and Diagnostics Service is an advanced diagnostic service for musculoskeletal problems that still persist after being treated by your GP and physiotherapy. Should you require additional imaging or advanced treatment following treatment with Ascenti, we will be able to make a referral to this service. 

Advanced MSK and Diagnostics Service is located at Upper Gordon Road Surgery in Camberley, with a team made up of  Consultants, GPwSI, Physiotherapists and Sports Therapists. Referrals can only be made via a GP or Physiotherapist. 

More information can be found on Advanced MSK and Diagnostics Service website,

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