Privacy policy

Personal data is an increasing concern for individuals and it is understandable that our users are interested in how companies look after their data and privacy.

Ascenti not only provides care for your well-being, but we also aim to apply that same level of care to your data and privacy.

This page will cover how we:

  • collect
  • use
  • disclose
  • transfer
  • and store your data

By continuing to use our website and corresponding with us by phone, email or otherwise in respect of our services, you are agreeing to the processing of your personal data according to terms outlined below. 
Firstly, some information about us;

Registered address:
Carnac House
Carnac Court
Cams Hill Estate 
PO16 8UZ

Contacting us

Our commitment to you 

Ascenti is committed to protecting and respecting your privacy. Any decision we make regarding personal data will have considered the 6 data principles, more information on these can be found on the ICO website 

Purpose of processing your data 

As a provider of healthcare services and assessments to you, Ascenti will process your personal and sensitive data to provide you with these services.


Personal data 

We will collect personal details about you such as your name, date of birth, address, email address, brief details of the nature of your referral and a telephone number. 

Sensitive data 

Depending on the service you attend with Ascenti the following areas of sensitive data may be created and processed.


Ascenti will only seek to obtain the amount of personal information we need for the purpose for which you have sought treatment with us, no more, no less. 


Ascenti collect and create the above data to facilitate and manage your rehabilitation treatment with Ascenti.  This information is used to ensure you are contacted and referred appropriately, and at a location near to you. 

  • It will be used by the healthcare professionals involved in your treatment for decision making. 
  • It may be used by Ascenti to review your treatment with us. 
  • It may be used in the compilation of statistical data but personal data will not be published or passed on without consent. 
  • It will be used for the purposes of which you consented at the beginning of treatment. 
  • It will be used by us to help us continually review the effectiveness of our service. 
  • To analyse which of our advertising is most effective. 
  • To collect information about your visits to our website and what you access, for more information please see our cookies policy. 


All staff have a legal duty to keep information about you confidential. Similarly, anyone who receives information from us has a legal duty to keep it confidential.  The consent form you may sign during your treatment gives full details of who we may share your information with. For example; 

  • The organisation instructing us to provide you with an assessment, diagnostic or treatment service. 
  • Your GP, if directly relevant to or after your treatment with us. 

Ascenti will obtain your consent at the beginning of your treatment as to how your data is used and recipients to whom it is disclosed.

We will not disclose your information to any other third parties without your permission unless there are exceptional circumstances, such as if the health and safety of others is at risk or if the law requires us to pass on this information.


  • Ascenti will not transfer any of your personal data outside the UK.
  • Ascenti will not sell your personal data. 


Ascenti provide healthcare services; there is a legal obligation for records to be kept for a minimum period of time. Ascenti has in place a data life cycle policy to ensure that we keep your data only as long as necessary, considering the data protection principles and codes of best practice.

All the data we process is processed by our staff in the UK however for the purposes of IT hosting and maintenance this information is located on servers within the European Union.

Our promise regarding your data

Ascenti take all reasonable organisational and technical measures to prevent unauthorised access/disclosure to any personal data you provide us.


Ascenti uses Facebook Pixel and Google Analytics for remarketing, this is where a cookie is placed on your browser by our website.

Please see our Cookies Policy for further information. 

Your rights

If at any point you believe the information we process on you is incorrect you can request to see this information and have it corrected or deleted, subject to permitted exemptions.

If you wish to raise a query on how we have handled your personal data you can contact our governance department at  

For further information on your rights, please visits  

Right to lodge a complaint with a supervisory authority 

If you are dissatisfied with our response to your privacy query, you have the right to lodge a complaint with a supervisory authority. Please follow this link which explains the process for you: