Bookings & cancellations
How do I change or cancel my appointment?
If you need to check, cancel or re-schedule an appointment please contact us.
What is your cancelation policy?
If you want to cancel your appointment, you must let us know 24 hours before your appointment is due to take place. Unfortunately, we may have to charge you if you fail to cancel in time.
Can I request to be seen by a male or female physiotherapist?
Yes. If you would prefer to be seen by a therapist of the same sex, please tell us when you book an appointment so that we can make the necessary arrangements.
How is my patient information being stored?
You will never have to worry that your personal data is being stored inappropriately, managed badly or shared with anyone that it shouldn’t be.
We take data security and patient privacy seriously. All of our employees receive regular training and we invest in high-tech (ISO accredited) IT systems, which means that we are able to maintain the highest standards of data security.
I’ve been booked in for an appointment, but how do I find the clinic?
Visit our clinic finder page for more information about how to find your clinic and what to do when you arrive.
What parking is available at the clinic?
Visit our clinic finder for more information on travel and parking.
What is physiotherapy?
Physiotherapy is a recognised medical profession that can help you to elevate your health by restoring movement and function to the body if you are affected by injury, illness, disability or pain.
Learn more about physiotherapy and how it can help you.
What qualifications do your physiotherapists have?
Ascenti physiotherapists are recognised medical professionals who have completed a degree and hold a valid certificate with the Chartered Society of Physiotherapy (CSP).
Is physiotherapy safe?
We uphold the highest standards of safety and take our responsibilities as a healthcare provider seriously, which is why we are a trusted partner to more than 40 NHS organisations and 200 private businesses. Learn more about quality and safety at Ascenti.
How can I give feedback about my experience with Ascenti?
Please share your feedback with us using our compliments and complaints page.
Preparing for your appointment
What should I wear?
With your consent, you may be asked to remove or move clothing so that they can easily access and treat the area concerned. For this reason, it is better to wear loose and comfortable clothing that can be easily taken off or moved.
For example, if you are attending for a problem with your legs, you may wish to bring a pair of shorts. For assessment of your neck or arms, a strappy or sleeveless top may be useful.
If for religious or personal reasons you are not happy to undress, please inform your physiotherapist who will be able to adapt the treatment if necessary.
Can I bring my children with me to my appointment?
Yes, you can bring children and minors to the appointment with you. They will have to join you in the treatment room.
Do I need to bring any form of ID?
No. You do not need to bring any ID to your appointment.
Treatment - what to expect
What will happen at my initial assessment?
Your physiotherapist will ask you to tell them as much as you can about the issues that you are experiencing.
They will need to assess you and look at the area of your body causing you problems, so you should be prepared to remove some clothing if necessary.
Your physiotherapist will explain what your issue or injury is likely to be and the ways that we can help to treat the problem.
There may be some time for treatment at the end of the session, but this will depend on your condition.
What will happen at my follow up appointments?
Your physiotherapist will only have time to focus on one or two issues at each of your follow up appointments, so you should talk to them about what is a priority for you.
At the start of every appointment your physiotherapist will ask if there have been any changes since your last visit.
Most of your appointment will be spent treating you – learn more about treatment with us.
Depending on your personalised treatment plan, this may mean your physiotherapist using techniques such as soft tissue massage or helping you to build strength through exercise therapy.
How long do appointments last?
If you are pay as you go or private customer your initial assessment will last around 30 minutes and follow up treatment sessions will also last around 30 minutes each.
How will I feel after the treatment session?
Your treatment with us is likely to include manual therapies, such as soft-tissue massage and joint mobilisation.
Many people report feeling an immediate sense of relief during and after these treatments, but it is also common to experience some discomfort, such as:
• Pain or tenderness around the area
• The feeling of heat or warmth
• Irritation or redness
Initial discomfort like this is completely normal and you should feel better after three days.
Your physiotherapist will give you advice about how to manage post therapeutic effects, which may include avoiding any strenuous activity and applying ice to the area.
How long should I wait between appointments?
Your physiotherapist will be able to advise