Surrey Heath - Basepoint Business Centre
How to find our Camberley physiotherapy clinic
Our clinic is situated in the Basepoint Business Centre along the A30 London Road in Camberley. The entrance to the centre is at the rear of the building which you can access from Victoria Avenue or Frimley Road which is on either side of the building. Please then turn into Sullivan Road which leads you to the building and car park. Our clinic is situated on the third floor.
Free parking is available for visitors to the Basepoint Centre at the rear of the building to the left hand side, or alternatively there is a public pay and display car park also behind the Basepoint Centre. Access to the building is available from both these car parks.
Other transport options
Buses stop outside the building on London Road and Camberley Railway Station is one mile from the Business Centre.
There is disabled access into the building and the treatment room which is on the third floor. Disabled parking is available in the Basepoint Centre car park at the rear of the building to the left or alternatively there is disabled parking in the public car park also behind the Basepoint Centre.
What to do on arrival
Please report to reception on arrival on the ground floor. If no one is at reception at the time, please wait in the reception/waiting area and your therapist will come and collect for your appointment.
Please note - the reception is manned between 8:30am and 5:30pm. If your appointment is before or after this time, please wait outside the entrance and your therapist will collect you. If your appointment is on a Saturday, please wait outside the entrance and your physio will collect you.
Useful contact information
Please call us directly on 0330 678 0851 if you need to speak to us about your physiotherapy appointment.
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What is physiotherapy?
Physiotherapy is a recognised medical profession that can help you to elevate your health by restoring movement and function to the body if you are affected by injury, illness, disability or pain.
Learn more about physiotherapy and how it can help you.
What qualifications do your physiotherapists have?
Ascenti physiotherapists are recognised medical professionals who have completed a degree and hold a valid certificate with the Chartered Society of Physiotherapy (CSP).
Is physiotherapy safe?
We uphold the highest standards of safety and take our responsibilities as a healthcare provider seriously, which is why we are a trusted partner to more than 40 NHS organisations and 200 private businesses. Learn more about quality and safety at Ascenti.
How can I give feedback about my experience with Ascenti?
Please share your feedback with us using our compliments and complaints page.
Preparing for your appointment
What should I wear?
With your consent, you may be asked to remove or move clothing so that they can easily access and treat the area concerned. For this reason, it is better to wear loose and comfortable clothing that can be easily taken off or moved.
For example, if you are attending for a problem with your legs, you may wish to bring a pair of shorts. For assessment of your neck or arms, a strappy or sleeveless top may be useful.
If for religious or personal reasons you are not happy to undress, please inform your physiotherapist who will be able to adapt the treatment if necessary.
Can I bring my children with me to my appointment?
Yes, you can bring children and minors to the appointment with you. They will have to join you in the treatment room.
Do I need to bring any form of ID?
No. You do not need to bring any ID to your appointment.
Treatment - what to expect
What will happen at my initial assessment?
Your physiotherapist will ask you to tell them as much as you can about the issues that you are experiencing.
They will need to assess you and look at the area of your body causing you problems, so you should be prepared to remove some clothing if necessary.
Your physiotherapist will explain what your issue or injury is likely to be and the ways that we can help to treat the problem.
There may be some time for treatment at the end of the session, but this will depend on your condition.
What will happen at my follow up appointments?
Your physiotherapist will only have time to focus on one or two issues at each of your follow up appointments, so you should talk to them about what is a priority for you.
At the start of every appointment your physiotherapist will ask if there have been any changes since your last visit.
Most of your appointment will be spent treating you – learn more about treatment with us.
How long do appointments last?
If you are pay as you go or private customer your initial assessment will last around 30 minutes and follow up treatment sessions will also last around 30 minutes each.
Many people report feeling an immediate sense of relief during and after these treatments, but it is also common to experience some discomfort, such as:
• Pain or tenderness around the area
• The feeling of heat or warmth
• Irritation or redness
Initial discomfort like this is completely normal and you should feel better after three days.
Your physiotherapist will give you advice about how to manage post therapeutic effects, which may include avoiding any strenuous activity and applying ice to the area.
How long should I wait between appointments?
Your physiotherapist will be able to advise