Contact us

Whatever you need, our Customer Services team is here to help. Please be aware that our phone lines are currently very busy, and wait times may be longer than usual.

Our phone lines are currently extremely busy. You can also contact us by completing the form below or emailing us directly at contact@ascenti.co.uk with your name, date of birth and postcode, along with any queries relating to your treatment with us.

We’re also available via live web chat. Simply click the chat icon to start a conversation with us.

Thank you for your patience and understanding.


Christmas opening hours 25/26

Christmas Eve: 8am-1pm
25th - 28th December: Closed
29th - 30th December: 8am– 5pm
New Year’s Eve: 8am – 1pm
New Year’s Day: Closed

We'll be back to normal hours from Friday 2nd January 2026. 

Merry Christmas and Happy New Year!

Contact us

Which of our services are you enquiring about?

Your query will be forwarded to our Mental Health Administration Team who work from 9am to 5pm Monday to Friday. Please be mindful that you may experience a delay in receiving a response.
If there is an immediate risk to you or somebody else please ring the emergency services on 999.
If you need support services please call:

  • - Samaritans 116 123
  • - NHS 111 or your local Mental Health Trust crisis line
  • - Your GP or out-of-hours GP or Emergency Department (A&E)
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Main contact

If you still prefer to speak to someone, please be aware that our phone lines are extremely busy at the moment and you may experience a long wait.

0330 678 0850

Monday to Thursday: 8am - 7pm

Friday: 8am - 5pm

Saturday: 10am - 1pm

NHS Physio Admin Team

If you still prefer to speak to someone, please be aware that our phone lines are are extremely busy at the moment and you may experience a long wait.

0330 678 0851

Monday to Friday: 8am - 5pm

Saturday: 10am - 1pm

Mental Health Admin Team

If you still prefer to speak to someone, please be aware that our phone lines are are extremely busy at the moment and you may experience a long wait.

0330 822 8382

Monday to Friday: 9am - 5pm