Governance & quality

You can depend on us to deliver high quality services that are safe and effective.

We take our responsibilities as a healthcare provider seriously and boast one of the strongest clinical governance frameworks in the industry. 

This is one of the reasons we are a trusted partner to more than 20 NHS Clinical Commissioning Groups (CCGs) and 400 private businesses.

Our dedicated in-house Governance and Quality Team is made up of 13 employees, including qualified clinicians, specialist medical advisors and subject matter experts.

They work across our business to uphold the highest industry standards and the best possible patient and customer experience, whilst constantly striving for excellence across the following areas:

  • Professional registration and accreditations
  • Auditing and compliance 
  • Monitoring and reporting on quality 
  • Complaints and compliments 
  • Risk management and reporting 
  • Patient safety and safeguarding 
  • Data protection and information security 
  • Infection prevention and control 
  • Medicines management 
  • Equality and diversity, including accessibility 


Coronavirus (COVID-19)

The safety of our patients and physiotherapists is our top priority. 

As part of our comprehensive COVID-19 response plan, we are following and monitoring all of the latest Government and regulatory safety guidance for healthcare providers. 

This coupled with our programme of risk assessments and a number of new safety measures, means that we are working differently. You can read our updated Standard Operating Procedure for more information. 


More about our credentials 

NHS Quality Report

We publish an Annual Quality Report for our NHS services here

Physiotherapist certification 

Ascenti physiotherapists are our own employees, not independent contractors. 

Every physiotherapist is registered with the Health and Care Professions Council (HCPC) and the Chartered Society of Physiotherapy (CSP), and receives a minimum of 100 hours of protected training and CPD time annually.  

This helps us to maintain consistently high standards and keeps us on the cutting edge of the latest technologies and treatments.

CQC registration 

We are regulated by the Care Quality Commission (CQC) and hold registration for the Treatment of Disease, Disorder or Injury. 

To get in touch with the CQC, you can call the CQC queries helpline on 03000 616161 or email  

Alternatively you can write to:
Care Quality Commission
Newcastle upon Tyne

Click here to view our provider profile on the CQC website.

Share your experience portal

ISO certifications 

Our International Organisation for Standardisation (ISO) certifications are regularly reviewed and demonstrate our commitment to high standards. 

•    Quality Management System - ISO 9001 (View certificate)
•    Information Security Management Systems - ISO 27001 (View certificate)
•    Environmental Management System - ISO 14001 (View certificate)

Data protection 

You will never have to worry that your data is being stored inappropriately, managed badly or shared with anyone that it shouldn’t be.  

We take data security and patient privacy seriously. All of our employees receive regular training and we invest in high-tech (ISO accredited) IT systems, which means that we are able to maintain the highest standards of data security.

You can read more about our privacy policy here. 

Ascenti completed a Data Security and Protection Toolkit submission and are compliant with the National Data Guardian’s Data Security Standards, meeting statutory obligations on data protection and data security.

UK prompt payment code 

Our corporate membership with the UK Prompt Payment Code demonstrates our commitment to good payment practice.