The awards programme celebrates organisations that are raising the standard of complaint handling, and we have been recognised alongside big brands including Virgin Holidays, Aegon UK, LV= General Insurance and EE.
Over the past two years we have transformed our internal governance systems, which has resulted in reduced complaint response timeframes, improved responsiveness, a reduced number of complaints per appointment and referral and much more.
Associate Director, Governance and Quality Joel Booth, commented: "I am really pleased to hear that Ascenti has been shortlisted for two UK Complaint Handling Awards. We are proud to offer market leading clinical governance to our patients and partners, and effective complaint management is an important part of this.
“As a large business that delivers upwards of 600,000 treatment sessions every year, complaints are inevitable. We know the importance of dealing with complaints in a timely and comprehensive way, and learning from complaints to improve service delivery, so it’s fantastic to have this recognised.”
Head of Risk and Compliance, Saras Kissun, has been shortlisted for the Complaint Handling Professional of the Year award. This acknowledges various projects that Saras has led on to improve the way complaints are handled and learned from within Ascenti.
Joel added: “A huge congratulations goes to Saras individually as well as the wider Governance Team, for their hard work and dedication to providing the highest levels of quality and care for our patients.”
The awards presentations and ceremony take place in London on 5 March 2020. You can learn more about the awards and view the full list of finalists at: www.complaintsawards.co.uk/finalists-announced